Privacy Policy

This Privacy Policy describes how Fortunica Casino (“we”, “us”) handles personal information in connection with our websites, apps, and related services aimed at adults aged 18+ in Australia (unless another age applies in your region). By using our services, you acknowledge the practices below. If you do not agree, please do not use the service.

This summary is written to be readable; where law requires more detail, our full legal notices in the cashier or registration flow may add specifics. For security practices beyond privacy, see Trust & safety.

What we collect

Depending on how you use Fortunica Casino, we may collect:

• Account data: name, date of birth, email, phone, username, country, currency, marketing preferences.
• Verification data: ID documents, proof of address, or payment verification when required by law or risk policies.
• Transaction data: deposits, withdrawals, bonuses, bets, and related records.
• Technical data: IP address, device type, browser, approximate location, session logs, and identifiers needed for security and analytics.
• Support data: messages you send to customer service (chat, email, forms).

Why we use personal information

We process data to:

• Create and manage your player account.
• Process payments and prevent fraud or abuse.
• Meet legal and regulatory obligations (including anti–money laundering and responsible-gambling requirements).
• Provide support and respond to requests.
• Improve the platform, measure performance, and (where allowed) send offers you have consented to receive.
• Resolve disputes and enforce our terms.

Cookies and similar technologies

We use cookies and related tools for essential functions (login sessions, security), preferences, and measurement. Analytics and marketing tags (such as Google Tag Manager, when enabled) may collect usage data subject to your choices and applicable law. You can control many cookies through your browser settings; blocking required cookies may limit some features.

Legal bases (where applicable)

Depending on jurisdiction, we rely on contract (to provide the service), legal obligation (compliance), legitimate interests (security, product improvement, measured marketing), and, where required, consent (for example optional newsletters or certain cookies).

Sharing information

We share data only with:

• Service providers that host, process payments, verify identity, send communications, or analyse traffic—under strict contracts.
• Regulators or law enforcement when required by law or a valid legal process.
• Professional advisers (lawyers, auditors) under confidentiality.

We do not sell your personal information as a stand-alone product. Any international transfer of data uses safeguards recognised under applicable privacy law.

Retention

We keep personal data only as long as needed for the purposes above, including legal, tax, and dispute retention periods. Verification documents may be retained for several years after account closure where regulation demands it.

Your rights

Where applicable law grants you rights (access, correction, deletion, restriction, objection, portability, or withdrawal of consent), you may exercise them by contacting us through the Contact page. We may need to verify your identity. If you are unsatisfied, you may complain to your local privacy authority.

Children

Our services are not directed at minors. We do not knowingly collect data from anyone under the legal gambling age.

Changes

We may update this policy when our practices or laws change. The “last updated” date below will change when we publish a new version. Continued use after changes may constitute acceptance as described in our terms.

For questions about privacy, use the details on our Contact page and mention “Privacy request” in the subject line.

Last updated: 25 March 2026.