We’re here to help
Whether you have a question about your account, a bonus, payments, or something on this website, the Fortunica Casino support team is the fastest way to get accurate answers. This page explains how to reach us and what to include so we can help you on the first reply.
When you are logged in—or from promotional pages where chat is offered—open Live chat in the help or account area. Chat is staffed around the clock for typical player enquiries: deposits and withdrawals, bonus eligibility, game rules at a high level, and technical issues. Have your registered email or username ready; we may ask security questions before discussing account details.
For detailed requests, attachments (for example verification documents), or if chat is temporarily unavailable, email us at:
Please include: your account email, a short subject line (e.g. “Withdrawal delay”, “Bonus not credited”, “Privacy request”), and any relevant dates or amounts. Do not send passwords or full payment card numbers by email.
If you need to take a break or adjust limits, you can often do so directly in your account. If you cannot access settings or need urgent help, state clearly in chat or email that your request concerns responsible gambling. Our team is trained to prioritise these messages. For independent counselling in Australia, contact Gambling Help Online.
If you found an error in an article or FAQ on this site (not an account-specific issue), mention the page URL and quote the text if you can. We route these reports to our editorial review as described in the Editorial policy.
For access, correction, or deletion of personal data where applicable law allows, email [email protected] with the subject Privacy request and your account email. See also our Privacy policy.
If you suspect unauthorised access to your account or a phishing message impersonating Fortunica Casino, contact support immediately and change your password. We never ask for your full password or full card number in chat.
Chat typically connects within minutes during normal load. Email is usually answered within a few hours; complex cases (for example compliance review) may take longer. Times may vary during peak events or maintenance.
Last updated: 25 March 2026.